Work for us

Who we are:

NMITE is a bold and innovative new entrant in UK Higher Education, based in Hereford, with a vision for regional impact and global recognition. We aim to revolutionise engineering education and lifelong learning by delivering hands-on, challenge-led learning experiences that are deeply embedded in industry and community.

We are passionate about making a real difference, and our team is at the heart of it. Whether you’re helping us build systems or craft the future of education, we want people who see the opportunity in building something new – and who want to grow with us on that journey.

The Role:

NMITE is seeking an organised, proactive and technically minded IT Operations & Services Coordinator to support the effective operation and delivery of IT services across the organisation. You’ll play an important role within a small but dynamic IT team, helping to ensure that our digital environment runs smoothly and that staff and students receive a reliable, responsive and high-quality IT service.

Working closely with the IT Technical Lead & Manager, you’ll help coordinate IT operations, support the resolution of technical issues, monitor service performance and contribute to the continuous improvement of our systems and processes. You’ll also work with third-party IT suppliers and account managers, supporting ongoing relationships and helping to ensure that services meet NMITE’s needs.

This is an opportunity for someone who enjoys problem-solving, coordinating activity and making sure things run effectively behind the scenes. You’ll be comfortable working with different teams, managing competing priorities and identifying opportunities to improve the way IT services are delivered.

Responsibilities may include:

• Supporting the day-to-day operation of IT services, helping to ensure systems are reliable, available and performing effectively.
• Liaising with third-party IT suppliers and account managers to support ongoing relationships, maintain active supplier accounts and assist with monitoring agreed service levels and contractual expectations.
• Acting as a point of contact for IT incidents and service issues, coordinating their resolution and keeping relevant stakeholders informed.
• Monitoring system performance, service availability and key metrics, helping to identify and address issues proactively.
• Coordinating and supporting the delivery of IT changes, updates and improvements into live service.
• Maintaining accurate and up-to-date IT documentation, processes and procedures to support consistency and service resilience.
• Supporting the onboarding of new systems and services into operational use.
• Working closely with the IT Technical Lead & Manager to escalate complex issues and contribute to service improvements.
• Providing responsive, user-focused support to staff and students, helping to deliver a positive IT experience.
• Contributing to the maintenance of secure, compliant and well-managed IT systems and environments.

You'll be a great fit if:

• You have an interest in IT operations and enjoy helping systems and services run smoothly.
• You’re organised, proactive and able to coordinate tasks and resolve issues effectively.
• You’re a natural problem-solver who can investigate issues, identify solutions and know when to escalate.
• You communicate clearly and confidently with both technical and non-technical colleagues.
• You enjoy working collaboratively and building positive working relationships with colleagues and external suppliers.
• You’re detail-focused and understand the importance of accurate documentation, effective processes and reliable service delivery.
• You’re comfortable working flexibly in a fast-changing environment and can adapt when priorities shift.
• You’re looking for an opportunity to make a meaningful contribution to an organisation that is building something new.

Qualifications & Experience:

Essential:

• Experience supporting IT systems, services or technical operations in a professional environment.
• Experience liaising with external suppliers, service providers or account managers.
• An understanding of IT service delivery, incident handling and the importance of maintaining reliable systems.
• Ability to organise and prioritise multiple tasks, issues and requests effectively.
• Strong problem-solving skills and a proactive, solutions-focused approach.
• Good written and verbal communication skills, with the ability to engage effectively with technical and non-technical users.
• Familiarity with Microsoft environments, including Office 365 and cloud-based services.
• Strong attention to detail and the ability to maintain clear, accurate documentation.

Desirable:

• Experience working in a service-led IT environment, with an understanding of ITIL or similar service management principles.
• Experience supporting supplier accounts, monitoring service performance or coordinating service requests.
• Experience monitoring system performance, service availability or operational metrics.
• An understanding of IT security principles and good practice.
• Experience supporting cloud-based systems and services.
• Experience working in higher education or a similarly complex organisational environment.

Key Skills and Behaviours:

• Organisation and Coordination – You can manage competing priorities, coordinate activity and ensure tasks are followed through effectively.
• Problem Solving – You approach challenges methodically, investigate issues and work towards practical solutions.
• Clear Communication – You can explain technical information clearly and keep colleagues and stakeholders informed.
• Collaboration – You work well with others and build positive relationships across teams and with external suppliers.
• Service Focus – You understand the importance of reliable IT services and are committed to providing a responsive, helpful user experience.
• Initiative – You take a proactive approach, identify opportunities for improvement and know when to seek guidance or escalate issues.
• Attention to Detail – You understand the importance of accurate records, clear documentation and consistent processes.
• Adaptability – You are comfortable working in a changing environment and can respond positively to new challenges and priorities.
• Growth Mindset – You are open to feedback, keen to learn and motivated to develop your skills and knowledge.

Our Values & Behaviours: NMITE aims to be a game changer. Its staff must be able to balance the need to create a well-run, self-critical institution where good governance and rigorous quality controls are in place, with the need to test (and push) the boundaries of existing practice to create new approaches to engineering education. The way we work together is crucial to this mission and our values and behaviours must reflect this.

Our values:

• Grit and determination. We will be determined in everything we do, demonstrating the staying power needed to see things through.

• Inclusive. We will respect every individual, and every voice will be equally important. We will have a community of students learning with people from a variety of backgrounds and our staff team will be equally diverse.

• Creative and learning. We will test the boundaries of existing practice and find new ways of doing things. We will always seek to justify the “new” in our title. We will try new things with humility, accepting mistakes and learning from them.  We will always seek to learn from experiences by sharing openly what went well and what went wrong.

• Honest. We will always be courteous and respectful but also honest and straightforward when dealing with each other. We will not hide from uncomfortable truths and staff will be provided with the information they seek to do their jobs and to be well informed about our progress.

• Curious. We will encourage scrutiny from each other and welcome questions from any colleagues – whoever they are and whatever their role. Communication will always be assumed to be a two-way process. Colleagues should always ask for information they feel they need that is not being provided and we will always listen to each other.

• Aligned. We will always work to advance the institution’s mission and its core aims, whatever our role. We will challenge work that does not align with our mission. We will work to break down barriers between teams to ensure that more goals are shared and that we succeed together.

Location: Hereford 

Our Offer: We offer a competitive salary ranging from £29,218 - £32,557 and benefits package including:

• Pension scheme
• Life assurance 
• 30 days holidays (plus Bank Holidays & closure days)
• Ongoing training & development
• Flexible working arrangements 
• Mental Health training for all staff
• Employee Assistance Programme
• Westfield Mosaic Health & Rewards with optional upgrade to Private Medical Insurance
• Help@Hand 24/7 GP Support

To apply 

Please email a full CV and covering letter to vacancies@nmite.ac.uk. Your covering letter should outline how you meet the person specification.  Informal questions about the roles can be addressed to the Director of People & Operations, Samantha Lewis (samantha.lewis@nmite.ac.uk)

NMITE is committed to promoting a diverse and inclusive community – a place where we can be ourselves and succeed on merit. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented in engineering education.

The closing date for completed applications is Friday, 13th November 2026.

Please note that the closing date for applications may be brought forward if we receive a high number of suitable candidates, so early applications are encouraged.